The Patient Rights Act provided for the establishment of PASS. PASS operates independently of the NHS, and provides free, confidential information, advice and support to anyone who uses the NHS in Scotland. The Service promotes an awareness and understanding of the rights and responsibilities of patients, and can advise and support people who wish to give feedback, make comments, raise concerns or make complaints about treatment and care provided.
GP receptionists (Patient Advisors) are trained to guide you to the best care
Your practice has many expert healthcare professionals and services that can help you, from a GP or nurse to mental health support or a community pharmacist.